If you're using Internet Explorer 9 or earlier, you will need to use an alternate browser such as Firefox or Chrome or upgrade to a newer version of internet Explorer (IE10 or greater). It is caused by a short circuit, loose connection, ground fault or power surge. Reinstall it and connect hose back to the washer. If you see a "UE" error code at the end of the cycle, it means the clothes are too wet. This ability is possible through the LG Smart ThinQ app. dHE error code is caused by a temporary dry function error. Clean the cover and the opening with warm water. Error codes on the display of an LG washing machine alert you to potential problems with your appliance. If too many suds are detected during spinning, the washing machine stops to help prevent leaking. Unplug the unit until the repair service is complete. After that time, a prompt that says "PRESS ANY BUTTON TO UNLOAD THE ITEMS" and "UNLOAD" will alternate every 3 seconds. To check pump operation: Step by step of the various self test to help you diagnose what is wrong with your LG correctly. This applies ONLY to WT4870, 5070, 5075, 5170, 5270, 4970. Operating the washer with these filters removed could cause a valve to open continuously, resulting in flooding and/or property damage. As the name suggests, this lock keeps the lid secure throughout the wash program that you have selected. So if a dE1 error code appears in your display after several seconds from starting your wash cycle, simply close the drawer. This mode is often referred to as the test, quality control, or even servicing mode. Press and hold the Spin button for 3 seconds to operate Spin Only cycle for draining and spinning. If the PF error code persists, the unit will require a repair service. Pour the diluted bleach into the empty tub. Clean the inserts and drawer with warm water. Press the Start/Pause button to start the drain pump for 1 minute. It often happens when a device does not work. Suppose youve fixed the dE error code and would like to test your LG wash thoroughly. Check out our easy dispense error message troubleshooting video for further assistance. Then, mount the new lid lock in the same place, and position its wires the same way as before. Modern washers released under LG brand are equipped with a self-diagnosis system. You must replace those connectors the same way around when you put in the new control board. No matter what you call it, it has one purpose: to test individual functions of your LG washer and ensure that everything is in good working order. The PF error code indicates a power failure. Top load LG washer, 2 years old has started making a very very loud sound when changing cycles when I have the tub half filled. This will expel some of the antifreeze, leaving enough to protect the washer from damage. Please visit our Request a Repair Page. See Connecting the Water Inlet Hoses for details. Contact us for all your product questions or concerns. The dE2 error code indicates that the washer door is closed, but not locking. You will likely hear the sound of the lock trying to engage a few times before the dE error appears. This site uses Akismet to reduce spam. Verify that the film on the lid was removed. After the tub clean cycle has ended, use a soft cloth to wipe the door seal and door to remove any moisture. Using needle nose pliers, remove the filters. Remove foreign objects and soak the filters in white vinegar or a lime scale remover. Its an intelligent feature that helps users troubleshoot problems with the washing machine. Use a descaler to remove visible mineral buildup on the washer tub. If your LG washer shows you a dE error code, that means the machine is experiencing a door error. Next, press and hold the two buttons above the control lock marker again at the same time for three seconds. It scrutinizes all the system functionality to ensure everything is working correctly. When the drying cycle is complete the "CD" message displays. The unit will require a repair service. Your Sidekick pedestal washer keeps track of the number of loads that you have washed, and it will let you know when it is time to run the tub clean cycle. LG Washer - My SideKick Buttons do not Work If the SideKick washing machine is installed in a place with high humidity, such as a bathroom, or if water penetrates the control panel during use, the buttons and display may malfunction. Turn off the washer and unplug the power cord. Use pliers to pull out the filters from the water valves. This is not an error. In order to drain out any trapped water, power the washer back on, and press the spin speed button until no spin is selected, and press the START/PAUSE button. Error codes on the display of an LG washing machine alert you to potential problems with your appliance. With intuitive, responsive controls, sleek, stylish designs, and eco-friendly features, our collection gives you the power to do more at home and on the go. Periodically clean the mineral buildup on the internal components to extend the lifespan of the washer. Please visit our Request a Repair Page. Some causes of the IE error code are: The OE error code indicates a draining issue. Look inside the washer to check the bottom. The washer will then lock and begin its cycle. If your unit is displaying an "OE" error code, it means the water cannot drain. Next, press and hold the two buttons above the control lock marker at the same time for three seconds. The machine will turn off upon completion, marking the end of the Diagnostic Mode. Never load laundry while using this cycle. Check for buildup and clean the cover once or twice a month. Check around the unit and clear any obstructions always. If the tub is still filled with water, another option is to empty the water into a shallow pan by pulling the drain tube on the inner left side of the drawer. (window.BOOMR_mq=window.BOOMR_mq||[]).push(["addVar",{"rua.upush":"false","rua.cpush":"false","rua.upre":"false","rua.cpre":"false","rua.uprl":"false","rua.cprl":"false","rua.cprf":"false","rua.trans":"SJ-b9cbfc16-b0b0-4b60-9cb7-9ccaf8e35764","rua.cook":"false","rua.ims":"false","rua.ufprl":"false","rua.cfprl":"false","rua.isuxp":"false","rua.texp":"norulematch"}]); Once the door seal is freed, you can then unthread the mounting screws holding the door lock in place. Why It Happens And How To Fix? The cover cannot be separated from the dispenser. This is normal. If your unit is displaying an "IE" error code, it means the water supply is inadequate. Press the Power button to turn on the washer. Do not spray water inside the washer. If the PE error code persists, the unit will require a repair service. Next, check whether the water supply hose is kinked. For example: when washing jeans and t-shirts, jeans could be on one side of the drum and t-shirts on the other. The water pressure must be between 14.5 and 116 psi. Place the mouthpiece of your phone between the Smart Diagnosis logo and the POWER button. But if the unit powers on, but none of the buttons respond, the unit may require a repair service. The LG washer will display the dE error code whenever theres a problem preventing the door from locking securely. Rearrange the load to allow for proper spinning, then close the door and press the start/pause button. We apologize for this inconvenience. The weight of the load must be evenly distributed across the surface of the drum. He shares his findings on this blog. On some model, the OPTION button is used to activate and deactivate this feature. On LCD models a prompt for "END OF CYCLE" displays for 9 seconds. Remove the inserts from the dispenser. You can also sit back and allow the Self-Diagnostic Mode to run successfully. If an issue occurs, your washer is programmed to display error messages that may help assist you in getting your machine up and ready again. The inlet valve filter screens could be clogged by hard water scale, sediment in the water supply, or other debris. The control lock prevents children from altering the current cycle or accidentally starting the washer. Select your washer from the options below to see error codes for your machine. Also, make sure the height of the drain is no more than 53 inches above the floor, as the washer cannot push the water any higher than that. With intuitive, responsive controls, sleek, stylish designs, and eco-friendly features, our collection gives you the power to do more at home and on the go. C:00 should light up and begin the diagnostic. Watch this video to learn about LG Front Load Washer - Understanding Error Codes. Leave the lid open to dry the tub interior. The PE error code indicates that the water level sensor is malfunctional. Remove its mounting screws and gently remove its wires from the washer. Check all pockets, to make sure that they are empty. The E7 error code indicates that the stacking switch is not working properly or that the SideKick is not properly installed under an LG Front Load Washer or Dryer. If the washer will not be used for an extended period of time and is in an area that could be exposed to freezing temperatures, follow these steps to protect the washer from damage. Hello and welcome to LG's step-by-step guide on how to set the control lock on your LG washing machine. Turn the washer off to exit the diagnostic test mode. The error code will continue to reappear until the problem is solved. Kenmore 796 top-load washer (made by LG?) The machine will not begin any wash program until the lid is secure. Wipe the body of the washer with a dry cloth to remove any moisture. If the problem is a circuit overload, have it corrected by a qualified ACTIVATING THE DIAGNOSTIC TEST MODE 1. The first step to clearing the dE error code on your LG washing machine is to resolve the issue thats triggering it. The CE error code indicates that there has been an over-current in the electrical circuit of the motor. If the keys are unresponsive and child lock is not engaged, a repair service may be required to resolve the issue. Keep the phone in place until the tone transmission has finished. If the washer does not fill properly, an error message will appear on the display. This may occur if the power supply to the washer is interrupted during a cycle from power outage. Plug the washer back in to ensure that the door is perfectly closed, and restart the cycle. 2. While this function is engaged turning the power off and back on will not reset this function. If the washing machine detects too many suds, it displays this error code and adds a suds reducing cycle. We apologize for this inconvenience. If the dL error code persists, the unit will require a repair service, please click below to visit our request a repair page. Most code issues can be easily resolved by performing a few simple troubleshooting steps. What it is: A door lock keeps the door shut during the wash program on front-loading LG washer models. If the FE error code persists, the unit will require a repair service. Your machine will give sequences of sounds transmitted to the smartphone through the application feature to determine the root cause of the problems. Note: Make sure children and pets do not climb into the tub. Contact us for all your product questions or concerns. Add 1 gallon of nontoxic recreational vehicle (RV) antifreeze to the empty tub and close the lid. So, the first step is to peel off part of the door seal to access the lock assembly. Please visit our Request a Repair Page. Powdered cleaners may remain in the tub after cleaning. A tCL error means it is high time to run the tub clean cycle. The message will continue to display until the clothes are removed, or the START/PAUSE button is pressed. Remove the drawer by pulling it straight out until it stops. Select "Drain/Spin". With intuitive, responsive controls, sleek, stylish designs, and eco-friendly features, our collection gives you the power to do more at home and on the go. This adds about two hours to the cycle time. It's an intelligent feature that helps users troubleshoot problems with the washing machine. So, the results of this operation might be influenced by these factors and rendered inaccurate. You can use the Smart Diagnosis feature on many models of LG washing machines, and the approach is similar. January 4, 2022. . Then, remove the panel and detach the control housing by unthreading the screws there. Warning:The inlet screens protect the delicate parts of the inlet valve from being damaged by particles that could enter the valves with the water supply. To fix this, simply restart the washing cycle. Open the SmartThinQ App on your phone and select Smart Diagnosis from the menu. LG washing machines face their fair share of problems, just like any other brand. This application can record and analyze the special tones emitted by Smart Diagnosis washers and can instantly provide troubleshooting steps to get the problem fixed. And that is how to set the control lock on your LG washing machine. Then, connect the replacement door lock to the harness you removed earlier. The tub clean function helps clean the grime inside the washer tub by soaking, washing, rinsing, and spinning the drum. For example, on a front-loading washer, youll notice that the door doesnt latch or lock as it should when you close it. For your convenience, please visit our Request a Repair page. This Mode is called the Test Quality Control or the Servicing Mode. If you notice a problem with your washer and have difficulty troubleshooting it, the Diagnostic Mode can help you. Voltage Testing Hall Sensor at Control Board (See page 29.) Designed with you in mind, LG products offer innovative solutions to make life good. The Sidekick drawer needs to be closed in order for the wash cycle to begin. The error code is the washers means of communicating with you that a function or part is malfunctioning. How it fails: The door lock on your LG washer is engaged electrically. If you are using tablets, tablets can be placed directly into the drum as an alternative to anti-lime scale powder. If the water inlet filter is clogged, go ahead and clean it. Remove the filters from the water valves carefully. Set the drawer into the opening at an angle, then lower it and slide it into place. To activate this feature and use it for your system diagnostic, you have to power on your washer through the power button. Here is what I did to run a diagnostic. We apologize for this inconvenience. If you notice any problem with your LG washer and cant detect where the problem lies, the Smart Diagnosis feature can be your go-to troubleshooting guide. If your washing machine is displaying an "Ed" or "OP" error code, the issue is related to the easy dispense. The washer will check each load for balance before it goes into the spin cycle. Unplug the unit untill the repair service is completed. Unscrew the hot and cold water hoses from the back of the washer. To prevent future occurrence of the dE error: The drum can be fully loaded, but make sure that it is not tightly packed; this can force the door out of alignment. Doing so it will cause leaks and malfunction. Watch this video to learn about LG Pedestal Washer - Understanding Error Codes. A washer's error codes help to diagnose and potentially fix common problems. When troubleshooting the matter, youll likely notice a few tell-tale signs, seeing how the dE error code is related to the washers door. Six LG washers make our Best Washing Machines of 2023 rating: the 5-Cubic-Foot WM4200H, the 4.5-Cubic-Foot WM3600H, the 5.2-Cubic-Foot WM9000HVA, the WKGX201H WashTower, the 5.2-Cubic-Foot. This problem mostly happens while the lock is in the open position, which means you can open and close the door, though it will not lock. Some possible causes of the OE error code are: Drain hose is clogged, kinked, or pinched. If the TEST MODE is intiated and theres laundry in the tub during the *SPIN TEST* the tub will spin violently. Check the water inlet and drain hoses. Check the seam between the drum and the pulsator to see if items such as a coin, zipper, or paper clip is stuck there. Why Is Freezer Leaking Water From the Bottom? Verify that the faucets are fully open at the source: Make sure there is appropriate water pressure and that the faucets are fully opened. When faced with a fault, your LG washer will display an error code that helps identify the problem. Put the drain tube back on the plug, pushing it all the way in to prevent leaks. The dE1 error code indicates that the washer's door is open and not locked. If this is the case, clean the drain filter. Read more. There are possible causes that could lead to the display of this code, such as: Plug unit back in, and try to start the cycle again. If shortly after starting the cycle you hear a noise, followed by the dE2 error code, this means that the door is closed but did not lock properly. Plug the washer back in, and restart the cycle again. An OE error message may blink on the display if the drain line becomes clogged or obstructed. Add to main wash liquid detergent dispenser. This error will require the service of a professional technician. The code displays when the water level gets too high. Turn off the water to the unit, perform a drain only or spin only cycle to drain out any excess water, then unplug the unit until repair service is completed. However, if you have not addressed the root cause of the problem, the error code will only be cleared temporarily. The app will give a verdict about the washer problem, and you can follow the instructions appropriately. Electric Range. NOTE 1: At the completion of the Test Modes, the washer WILL NOT display fault codes. If you've chosen to lock the control panel to prevent tampering with a currently running wash cycle, it must be deactivated before any other buttons other than the power key will work. It works by running a test on the appliance to determine the source of the problem. (window.BOOMR_mq=window.BOOMR_mq||[]).push(["addVar",{"rua.upush":"false","rua.cpush":"false","rua.upre":"false","rua.cpre":"false","rua.uprl":"false","rua.cprl":"false","rua.cprf":"false","rua.trans":"SJ-b9cbfc16-b0b0-4b60-9cb7-9ccaf8e35764","rua.cook":"false","rua.ims":"false","rua.ufprl":"false","rua.cfprl":"false","rua.isuxp":"false","rua.texp":"norulematch"}]); In order to get the best possible experience from our website, please follow below instructions. For your convenience, please visit our Request a Repair page. Make sure that your water lines are properly connected and turned on.
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